At Terribly Real, we prioritize efficiency and reliability in delivering your orders.

Standard Delivery:
Standard delivery costs AED 20 for orders below AED 250 and is free for orders above AED 250. Your package will arrive within 2-3 days from the date of purchase. We know how crucial timely deliveries are and work hard to ensure your items reach you quickly.

Express Delivery:
Express delivery costs AED 35 for orders under AED 500 and is free for orders over AED 500. Place your order before 5 PM GMT+4 to receive your package the same day. We know the importance of timely deliveries and work diligently to get your purchases to you as quickly as possible.

Order Tracking:
Stay informed about the status of your order with our tracking services. Your tracking number will be conveniently included in the order confirmation email. Additionally, we'll keep you updated through SMS/Whatsapp notifications at each stage of the delivery process.

Returns and Exchanges:
We value your satisfaction and offer hassle-free returns and exchanges. To initiate a return, simply log in to your account. Navigate to the "Return & Refunds" section under order information and follow the provided instructions. Rest assured, the return process is free of charge.

Canceling an Unfulfilled Order:
In the event that you need to cancel an unfulfilled order, we've made the process easy for you. Log in to your account, find the "Cancel an Unfulfilled Order" option under order information, and carefully follow the provided instructions. We believe in making your shopping experience with us as convenient and flexible as possible.

Thank you for choosing Terribly Real. We look forward to serving you with unparalleled service and quality products. If you have any further questions or inquiries, feel free to reach out to our customer support team.